Non-refundable purchases: All paid Mlibrary subscriptions, renewals, upgrades and add-on purchases are non-refundable and non-proratable, except where a refund or reversal is required by applicable law.
1. What this policy covers
This policy covers payments made to Mlibrary for its software and services. It does not govern admission or membership fees that students pay to an individual library. Please review the plan, price, billing period and included features before paying.
2. No voluntary refunds
Subject to the legal exceptions below, we do not offer refunds, partial refunds or credits for:
- Change of mind, accidental plan selection or deciding that a different plan would be preferable.
- Not using the service, using only some features, or not completing library setup.
- Closing your library, cancelling early, downgrading, or unused subscription days.
Cancellation or a decision not to renew does not refund a completed purchase. Use the free trial, where offered, and ask any questions before purchasing. A free trial itself has no payment to refund.
3. Incorrect or duplicate charges
If you see a duplicate debit, a failed payment with a debit, an incorrect amount, or a payment without the purchased service being activated, contact support with your transaction reference. We will investigate and correct verified payment errors, including a reversal or refund where appropriate or legally required. This policy does not allow us to retain money charged in error.
4. Rights required by law
Nothing in this policy excludes rights or remedies that cannot legally be excluded. Where applicable law requires a refund or other remedy for non-delivery, deficient services, misrepresentation or another qualifying reason, that requirement takes priority. Your lawful payment-dispute and chargeback rights are not restricted.
5. Effective date and earlier purchases
This version applies prospectively from the effective date shown above. It does not retrospectively withdraw refund rights expressly promised for an earlier purchase; those purchases remain subject to the policy and terms applicable when they were made, together with applicable law.
6. Payment support
Email hello@mlibrary.in with your library name, registered email, payment date, amount and transaction reference. Do not send passwords, OTPs, full card numbers or CVV codes. Any required refund is handled through the relevant payment channel; processing time depends on the provider and bank. Contact us for the status of a specific case.
7. Contact us
Email: hello@mlibrary.in
WhatsApp: +91 90239 96642
Address: Bhavnagar, Gujarat, India